SHIPPING INFORMATION

Delivery & Fulfillment Guidelines

We strive to maintain a dependable and efficient global logistics network to bring our collections to customers across the world. Our operations are structured to manage shipments systematically, ensuring every parcel is prepared with care and dispatched as promptly as possible.

Fulfillment & Dispatch Logistics

Every product selection goes through a careful review process before leaving our hands. This specialized phase includes formal payment verification, a comprehensive item quality check, and professional protective packaging to secure your goods during transit.

  • Standard Preparation Window: While many packages are successfully handed over to our carrier networks within 48 hours of order confirmation, the full processing cycle can standardly take between 2 to 7 business days to complete during high-volume periods or seasonal releases.

Transit Timelines & Destinations

The total time required to receive your purchase is an accumulation of our internal fulfillment phase and the actual carrier transport time.

We coordinate transit across a diverse array of global trade routes and consumer markets. Our standard shipping matrix services numerous countries and territories worldwide, including but not limited to: Japan, Singapore, South Korea, Thailand, Indonesia, the Philippines, Vietnam, India, the United Arab Emirates, Israel, Mexico, Brazil, Chile, Argentina, and Ukraine.

  • Estimated International Transit: 7 to 15 business days.

Logistics Exceptions & Border Procedures

Please note that all delivery windows detailed on our storefront represent careful estimates provided by our logistics partners rather than rigid guarantees. International shipping channels involve complex global infrastructure, meaning actual transit windows can occasionally fluctuate due to local postal backlogs, structural transport disruptions, severe weather events, or regional public holiday calendars.

Additionally, cross-border shipments are routinely subject to local import clearances and customs inspections within your destination country. These mandatory legal procedures are managed entirely by domestic border agencies and may add unpredictable handling time to your parcel's journey. We highly value your patience while your package moves through these standard regulatory channels. For localized routing updates or delivery questions, please reach out to our tracking desk at cs@martebase.com.