FAQS

Shipping & Tracking

How can I follow the progress of my delivery?

As soon as your package leaves our facility, a shipping confirmation email will arrive in your inbox. This message contains a direct tracking link that connects to the carrier's platform, allowing you to monitor your package throughout its journey.

I realized my shipping address is wrong—can it be updated?

Please reach out to our support team immediately with your correct delivery details. We are happy to update your shipping label as long as the package hasn't been dispatched. Once an order is packed or has left our warehouse, we are unfortunately unable to alter the destination.

Orders & Modifications

Is it possible to modify or edit my order after placement?

Because we prioritize rapid fulfillment to get your items to you as quickly as possible, we cannot alter the contents of an order once it is confirmed. We highly recommend reviewing all item details, sizes, and quantities carefully before finalizing your checkout.

Can I apply a forgotten discount code to a completed order?

Send an email to our team right away with your order number and the specific promotional code. While we cannot guarantee adjustments after checkout, we will look into the status of your order and do our absolute best to assist you.

Returns & Issues

What is your process for returns and size swaps?

We want you to love your purchase. If a product does not meet your expectations, you can return it provided the item remains in its original, unworn condition with all product tags still attached. Please keep in mind that clearance items are final and excluded from this policy. To keep our inventory moving efficiently, we do not process direct exchanges. Once your returned package arrives and is verified by our team, we will process your refund back to your original payment method, allowing you to place a new order for your preferred size or any alternative item across our entire catalog at your convenience.

What steps should I take if my order arrives damaged or incorrect?

We sincerely apologize if there is an issue with your delivery. If you receive an incorrect item or encounter a manufacturing fault, please contact us within 30 days of delivery. Include your order number, the product name or code, and a clear photograph showing the issue so we can review the matter and provide a swift solution.

Product Availability

The item I am looking for is currently unavailable. Will it return?

Most popular items from our recent collections are restocked within a few weeks. To ensure you do not miss the next release, we suggest entering your email address on the product page to receive an automatic notification the moment it becomes available again.